Shipping costs €7.50 for orders under €150
Shipping costs €7.50 for orders under €150

CONDITIONS OF SALE ALMAR DRINK & FOOD SRL

UPDATE 11/23/2020

These Conditions of Sale regulate the offer and sale of products through the website almar.it (hereinafter the “Site”) owned by Almar Drink & Food srl and are formulated and provided in compliance with the provisions of the Legislative Decree 6 September 2005 n.2016 (so-called “Consumer Code”) and any other law applicable to electronic commerce.

You can request additional information through our assistance services by contacting Customer Service. Furthermore, for any other information of a legal nature in reference to the use of the site and purchases made through the site you can consult the sections: Terms of use, Privacy Policy, Cookies, Shipping and Deliveries, Payments, Right of Withdrawal, Legal guarantee of compliance, which we invite you to consult periodically as well as these Conditions of Sale to check for any updates or changes.

  1. PARTIES TO THE CONTRACT – COMMERCIAL POLICY

The parties to the contract are:

  • Almar Drink & Food srl with registered office in Via Marconi. 6 20060 Pessano con Bornago (MI) Italy – PI 07312830966;
  • The “Customer”: the User who acts for purposes related to the business activity or the Final Consumer “Consumer”, or any natural person who makes purchases through the Site for purposes other than his own commercial, entrepreneurial or professional activity possibly carried out;

These Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Almar who may be present on the Site via links, banners or other hyperlinks. We advise you, before placing orders and purchasing products and services from parties other than Almar, to check their conditions of sale, because Almar is not responsible for the provision of services by such parties or for the conclusion of electronic commerce operations between users of the Site and third parties.

  1. APPLICATION AND MODIFICATIONS OF THE CONDITIONS OF SALE

Before making purchases through the Site, the Customer declares to have read and understood these Conditions of Sale as well as all the information provided during the purchase procedure and the contents of the following sections: Terms of Use, Privacy Policy and to accept them in full without any reservations. .

Almar reserves the right to vary the contents of these Conditions of Sale and the other documents listed above, highlighting this within the Site. We therefore invite you to periodically consult the Site to check for any updates or changes. Any modification will be effective upon publication on the Site.

The Conditions of Sale applicable to a purchase will always be those in force at the time the relevant order is placed.

  1. PRODUCT FEATURES AND PRICES

Almar offers for sale on the Site exclusively products characterized by brands owned by it and/or licensed to it or in any case with the authorization of the respective owners. Almar does not sell used, irregular or lower quality products on the Site than the corresponding standards offered on the market.

The essential characteristics of the products are presented on the Site within each product sheet. The images and colors of the products offered for sale on the Site may, however, change and/or not correspond exactly to the real ones due to the Internet browser and monitor used.

The products are offered for sale at the price indicated on the Site at the time the relevant Purchase Order is placed (see below). Product prices may be subject to changes and variations. We invite you to check the final selling price before submitting the relevant order form thus confirming the purchase.

The prices indicated on the Site must be understood as inclusive of VAT and, unless expressly indicated, do not include any additional costs for shipping, delivery and collection which, where applicable, are in any case made known to the Customer through specific indications on the Site and specifically referred to. during the purchase procedure.

Important: Any professional machinery sold on the Site is excluded from sale to private consumers. Since these machines are professional, they enjoy sales conditions reserved for professional operators and will therefore have a legal guarantee of only one year.

  1. METHOD OF CONCLUSION OF THE CONTRACT

To purchase one or more products on the Site, the Customer must complete and transmit the respective order form (hereinafter “Purchase Order”) electronically to Almar following the instructions progressively provided during the purchase procedure. All phases of the purchase procedure are clearly described through the pages of the Site and the related texts and graphics.

In the Purchase Order, displayed in its entirety immediately before the conclusion of the contract and in any case before making any payment, summary information is provided regarding the essential characteristics of each product ordered, the price (including all taxes or applicable taxes) and any applicable shipping costs and/or charges.

By electronically transmitting the Purchase Order, the Customer unconditionally accepts and undertakes to observe these Conditions of Sale in relations with Almar relating to the purchase. If you do not agree with some of the terms set out in the Conditions of Sale, we therefore invite you not to submit the Purchase Order.

Following receipt of the Purchase Order, Almar will verify the availability of the product ordered. As a result of this verification, it will send the Customer by e-mail a confirmation of receipt containing these Conditions of Sale, including the provisions relating to the right of withdrawal, and therefore all the information already contained in the summary of the commercial and contractual conditions displayed before proceeding with sending the Purchase Order.

The sales contract is considered concluded and perfected when Almar sends the Customer electronically the confirmation of receipt of the Purchase Order completed and transmitted by the Customer, after verifying the correctness of the data provided and transmitted.

The Purchase Order will be archived in our database for the period of time necessary for processing and in any case no longer than the legal deadlines.

Almar reserves the right not to process Purchase Orders that are incomplete or incorrect or inconsistent with the commercial policy referred to in paragraph 1 of these Conditions of Sale, as well as in the event of unavailability of the products ordered. In these cases we will inform you that the contract has not been concluded and that Almar has not followed up on the Purchase Order, specifying the reasons.

In particular, if the products presented on the Site are no longer available or on sale at the time of your access to the Site, or at the time of sending the order form, Almar will promptly notify you of any unavailability of the Products. In such cases the contract will not be finalized and, if already concluded for any reason, it will be considered automatically terminated and no amount will be charged to you.

Any contractual or non-contractual liability for direct or indirect damage to people and/or things caused by the non-acceptance of an order for the above reasons is expressly excluded.

  1. SHIPPING AND DELIVERY

The products purchased through the Site will be delivered by Almar via courier to the address indicated in the Purchase Order within 3 (three) working days from the moment of conclusion of the contract.

If the products purchased through the Site are limited editions, or the relevant contract is concluded as part of promotional initiatives, during prize events or temporary initiatives of any nature, Almar does not guarantee delivery within the terms indicated above. In these cases the delivery period delivery may vary based on product availability or the characteristics of the promotion. Such changes will be appropriately communicated by Almar on the Site and/or by sending e-mails or other methods of communication.

In the event that the courier is unable to make the delivery for any reason, he will leave a notice of passage containing the numbers useful for setting a new delivery date. The courier delivers from Monday to Friday from 9:00 to 18:00.

For orders of an amount less than Euro 150.00, shipping costs are equal to Euro 7.50, while for orders of an amount equal to or greater than Euro 150.00, delivery is free.

  1. PAYMENTS

Payment for orders can be made:

(i) by credit card belonging to the Visa / MasterCard circuit;

(ii) on delivery, paying in cash directly into the hands of the courier appointed by Almar upon delivery of the goods;

(iii) through the Paypal platform, by selecting it during the purchase procedure, you will be redirected to the secure Paypal servers where by logging in with your credentials you can complete the payment by debiting your credit card, current account or electronic purse;

(iv) through the Satispay platform by selecting it during the purchase procedure

(v) by advance bank transfer to the bank details indicated in the order confirmation. In this case the goods will be shipped upon receipt in Almar’s current account of the sums indicated on the order confirmation.

The price for the purchase of the products and any shipping costs will be charged when Almar sends the order confirmation email

The financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to the banks that provide the relevant remote electronic payment services, without third parties being able, in any way , have access to it. Furthermore, this information will never be used by Almar except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud through the Site.

Before completing the order, you will have the right to request the issuing of a tax invoice by entering your VAT number and tax code. We inform you that it will not be possible to request the issuance of an invoice once the procedure has been completed and the relevant Purchase Order has been sent.

  1. RIGHT OF WITHDRAWAL

Pursuant to and within the limits set out in art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal.

It should be noted that this right is reserved only for natural persons, i.e. for those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, in reference to the purchase contract, in a professional context.

The Consumer has the right to withdraw from the contract by means of a communication allowing the identification of the Consumer and the contract, to be sent by registered letter with acknowledgment of receipt to the following address:

Almar Customer Service, Almar Drink & Food srl via Marconi, 8 – 20060 Milan – Italy

Alternatively, the communication can be sent, within the same deadline, via e-mail (commerciale@almar.it).

The withdrawal is effective only if exercised no later than 14 days from the date of delivery of the products. As soon as Almar receives the notice of withdrawal, it will promptly contact the Consumer by telephone in order to communicate the address of the place where the products must be returned; the Consumer will then take care of returning the products to Almar in accordance with these indications no later than the following 14 days. Almar, once the perfect integrity of the goods has been verified, within the times and methods agreed with the Consumer, will fully refund the amount paid by the Consumer.

Transport costs and responsibility for the goods during shipping, as required by law, are borne by the consumer. It is therefore advisable to insure the product with the chosen courier, taking care to carefully package the goods, where possible by inserting the original packaging in a external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, user licenses, cables, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.

Condizione essenziale per l’esercizio del diritto di recesso è la sostanziale integrità dei prodotti da restituire. Il diritto di recesso decade totalmente qualora il prodotto restituito non sia integro, per l’assenza, ad esempio, di elementi integranti del prodotto (accessori, cavi, manuali d’istruzione, etc.) oppure in quanto il prodotto abbia subito danni per cause diverse dal trasporto dal Venditore al consumatore, non segnalati in precedenza.
Senza limitazioni del diritto di recesso, all’atto della consegna del prodotto il consumatore, che abbia motivo di ritenere che il prodotto stesso sia stato danneggiato durante il trasporto, dovrà rifiutare la consegna oppure accettarla con espressa riserva.

For further information regarding the exercise of the right of withdrawal, Almar Customer Service can be contacted at 02/254.7777 – e-mail: (commerciale@almar.it).

  1. LEGAL GUARANTEE OF CONFORMITY

In compliance with the provisions of Title III, Part IV of Legislative Decree 206/2005 (so-called Consumer Code) Almar guarantees that the products purchased on the Site are free of defects for a period of two years from the date of delivery, without prejudice to any the rights and remedies available to the consumer in application of the provisions of the Consumer Code, including the right to restoration without charge through repair or replacement and, alternatively, the other remedies provided for by the art. 130 of the Consumer Code. “Defect” means a significant limitation or reduction in the suitability for use of the product in accordance with the art. 129 of the Consumer Code. All defects resulting from negligent or improper use of the product are not covered by this warranty. The defective product, if still covered by warranty, must be sent to the assistance center together with a copy of the documents suitable to certify the purchase and the delivery date. Professional machinery, being reserved for professional users and therefore for Users acting for business purposes or activities, is subject to the one-year legal guarantee reserved for transactions between companies or economic operators. For any information regarding this please contact Customer Service.

  1. PRIVACY

You will be able to obtain information on how we process your personal data by accessing the information on the processing of personal data (Privacy Policy) which we invite you to consult periodically as well as these Conditions of Sale to check for any updates or changes.

For other conditions relating to the use of the Site, please also read, if you have not already done so, our Terms of Use and the information on Cookies, which we invite you to consult periodically as well as these Conditions of Sale to verify the presence of any updates or changes.

  1. CUSTOMER CARE

For any information or complaint you can contact Almar Customer Service on 02/2547777 – E-mail: (commerciale@almar.it)

  1. APPLICABLE LAW

The Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206 (so-called Consumer Code), with specific reference to the legislation regarding distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning trade.

The competent court for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract.

Open chat
Hai bisogno di aiuto?
Ciao!
Come posso aiutarti?