F.A.Q.

  1. What happens if I receive a damaged package? 
  2. Can I be contacted before delivery?
  3. Is it possible to agree on a specific delivery date?
  4. Can I follow shipment tracking?
  5. Can shipping and billing addresses be different?
  6. Can you ship abroad?
  7. Which are shipping costs?
  8. Are there any amounts beyond which shipping is free?
  9. How long do you take for delivery?
  10. Do I need to register myself for purgasing?
  11. What happens if I'm not home at the time of delivery?
  12. Can I book the exact delivery time?
  13. Will I be contacted by phone before delivery?
  14. How can I request that the delivery should take place at the workplace?
  15. Why tracking I received tells me "shipment not found"
  16. How can I check my order has been accepted?
  17. Can I open the package before having signed and / or paid for the collection?
  18. I chose payment by credit card, but it takes me to the Paypal website: I do not have a Paypal account..
  19. Can I cancel an order?
  20. What is included in the price I see?
  21. Are prices VAT included?
  22. What are the "discount codes"?
  23. How can I use them?
  24. I am registered as a private individual, how can I receive an invoice for my order?

 

What happens if I receive a damaged package?

All orders shipped from our warehouse are perfectly packed and sealed, so that the package is protected from accidental openings.

If at the time of delivery notice that the packaging is damaged, the box is damaged or shows obvious signs of opening or tampering, it is your right to report it to the courier. with the wording "accepted subject to verification".

If this situation occurs, contact us by email at commerciale@almar.it or at 0227477777 within 3 days of receipt of the package, we will evaluate any damage and agree what to do.

Can I be contacted before delivery?

Yes, but this will couse a delay of 24h in delivery.

Is it possible to agree on a specific delivery date?

It is not possible, but indicating a preference on the delivery date, Almar will ship the goods that will be delivered in 24/48 hours (24 hours from North to Lazio, 48 hours for the rest of Italy, 72 hours for the islands and localities disagree) so as to ensure that the delivery takes place on the desired day. However, there is no absolute guarantee. The courier delivers from Monday to Friday during office hours (from 9:00 to 18:00) but generally the discharges take place in the morning.

You can also check the status of your shipment from the courier's website.

In any case to facilitate delivery operations, we recommend:
- report the recipient's phone, will be useful to the courier if he needs to contact you;
- mark any additional information in the notes if it is a particularly difficult place to find;
- write in the notes any additional information on the closing day for weekly rest to avoid that the delivery takes place on that day.

The delivery is always to be understood as "roadside." ATTENTION: The times indicated are those indicated by the couriers as average journeys.
In any case, they do not represent a contractual obligation.

Can I follow shipment tracking?

Of course, you will receive a communication with the courier's traking number.

Can shipping and billing addresses be different?

Yes, when ordering you can decide whether to send the goods to the billing address or send the goods to a different address.

Can you ship abroad?

Yes, but in this case a personalized offer must be requested using the form request a quote.

Which are shipping costs?

Shipping costs are € 9.50 including VAT. The delivery is also always to be understood as "roadside"

Are there any amounts beyond which shipping is free?

Yes, unless special promotions, shipping is free for orders over € 150.00 + VAT

How long do you take for delivery?

If the product is available and you have not chosen credit card or Pay Pal as payment method (in this case the goods will be shipped immediately), from payment received our Courier delivers in 24h, 72h at most depending on the area (24 hours in North Central Italy, 48 hours in southern Italy, 72 hours in the islands and disadvantaged localities). The delivery is always to be understood as "roadside." ATTENTION: The times indicated are those indicated by the couriers as average journeys.
In any case, they do not represent a contractual obligation.

Do I need to register myself for purgasing?

Yes, to order and access all sections of the site you must register in order to provide us with all the necessary data for the fulfillment of your order: address for delivery,  VAT / tax code for invoicing etc.
You can however put in the cart all the products you want without being registered, but you will be asked to register when you want to finalize the order.
The registration will allow you to access the personal area reserved, where you can monitor the status of your orders, manage delivery addresses etc ...
Moreover, by registering, you will have the possibility to receive information on news and / or promotions related to the products used thanks to our newsletter.

What happens if I'm not home at the time of delivery?

Do not worry: the goods are not sent back to the sender. The Courier will leave the attempted delivery slip. The goods will be returned to the first working day (depending on the courier). Alternatively, you can contact the Corriere branch that handles your delivery to the number you find on the aforementioned leaflet and agree on the day and time for the return.

Can I book the exact delivery time?

Shipping policy we use does not include delivery by appointment.
Generally the couriers deliver from 8.30 to 18 / 18.30.
In your order notes, it is possible to indicate delivery preferences such as "morning / afternoon delivery", "delivery within / after the ..." and in any case for time bands not less than 3 hours.
The thing will be reported to the courier but does not constitute a constraint, at least for the first step.
However, requests such as "delivery from 12.15 to 13.00" or "meal delivery" are not normally accepted.

Will I be contacted by phone before delivery?

Normally in the first step the courier tries to deliver without phone contacts.
In case we are asked to do so, we will report it on the label, even if we can not guarantee that the driver will make this provision.

How can I request that the delivery should take place at the workplace?

If the delivery is requested not at the home, we recommend creating a new address by adding next to the reference surname the wording "near" or "c / o" followed by the specification, such as shop / bar etc. or the name of the company / office in order to avoid delays in delivery.
In addition, it is possible to indicate in the box "Optional Customer Notes" any opening hours / closing days etc ...

Why tracking I received tells me "shipment not found"

The email is sent at the same time as the order is processed.
The tracking is visible only after the courier has issued the tracking code, which usually occurs after about 21 on the day of shipment

How can I check my order has been accepted?

At the end of the order process, the positive result and the order code just entered are automatically reported. An email will also be sent with the order confirmation.
In any case, if the order has been entered correctly, it is displayed in the "Your Orders" section to which you can access, after logging in, clicking on your user or in the "My account" section.

Can I open the package before having signed and / or paid for the collection?

No, verification can only be done after acceptance of delivery. It is important to remember that the courier is in no way aware of the content and / or quantities of the goods.
In case of problems related to the order, always refer to our Customer Service (02/2547777).

I chose payment by credit card, but it takes me to the Paypal website: I do not have a Paypal account..

Payments by credit card are made through Paypal which acts as a support bank. You do not need to be registered and have an account to pay.
Simply click on the indication "Do not have a Paypal account?" and the normal credit card form will open.
Transactions through Paypal are secure and certified.
NOTE: There is no trace of the Credit Card code in any of our archives. In fact, Almar is not transmitted any data related to your credit card.

Can I cancel an order?

Yes, if the order has not already started. In this case, just report it promptly by contacting us by phone on +39 02 254 7777 or with a message via email at commerciale@almar.it  or from the site via the form "contact us".
The important thing is to check the correct data of the order to be canceled: order number and reference email address.

What is included in the price I see?

The price displayed for each product refers to the single sales package, in the description of the same is reported the number of pieces contained.
The price is VAT included. The excluded VAT price is indicated in brackets.
The price does NOT INCLUDE shipping costs, which have a fixed cost to be added to the total purchased goods.

Are prices VAT included?

Yes all the prices of the products on the site are inclusive of VAT (10%). Next to each price, the price without VAT is indicated between the parish.
* NOTE: for some items, such as machinery and accessories ... the tax regime is 22%

What are the "discount codes"? How can I use them?

The discount codes are coupons that allow you to get discounts on an order.
Some can be obtained by shopping on sites of business partners, others are sent to all customers through newsletters during special general promotions or linked to particular product lines.
The codes must be entered in the appropriate box of the cart and clicking on "apply coupon".

Come mai non riesco ad applicare il codice sconto?

The discount codes are not applicable if the cart already contains a special promotion.
In addition, you must check any limitations of the same, such as expiration or minimum order.

I am registered as a private individual, how can I receive an invoice for my order?

You can change your profile from private to company by clicking on "add billing information" and selecting "company" instead of "person".
Once you have entered the required fields and saved the changes, you can continue with the order confirmation.

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